⚠️ ALLERGIES & SENSITIVITY
What if I have allergies?
We always recommend reviewing the ingredient list before use. If you have known allergies or sensitivities, please use caution.
Can I request products without certain ingredients?
Yes! We offer custom orders tailored to your needs. If you are allergic to specific ingredients, we can create a formulation without them whenever possible.
👉 Contact us before ordering so we can assist you.
How do I do a patch test?
Apply a small amount of product to a small area of skin (such as your wrist or behind your ear) and wait 24 hours to ensure no irritation occurs.
What if I experience an allergic reaction?
Discontinue use immediately and consult a healthcare professional if needed. If you have concerns, please reach out to us—we’re here to help.
🌿 PRODUCT CARE & STORAGE
Do your products need to be refrigerated?
Yes. Due to the use of natural, preservative-conscious ingredients, our products must be refrigerated at all times to maintain freshness, quality, and effectiveness.
Why is refrigeration important?
Refrigeration helps:
- Preserve the integrity of natural ingredients
- Extend shelf life
- Prevent separation or changes in texture
- Maintain product freshness and effectiveness
Because our products are crafted with care and minimal preservatives, keeping them refrigerated ensures you receive the best results from every use.
💡 Important:
Products should be stored in the refrigerator regardless of room or home temperature to maintain their quality and performance.
Do your products have a shelf life?
Yes. Each product has a recommended shelf life; however, due to the natural nature of our ingredients, shelf life may vary and can be shorter than listed depending on storage and handling.
Can I use products past their shelf life?
No. For safety and effectiveness, products should not be used past their recommended shelf life. Using products beyond this timeframe may result in reduced performance or potential irritation.
💚 Reminder:
Because our products are made with natural ingredients, proper storage and timely use are essential to ensure the best experience and results.
❓🌿 Mason Jars & Natural Products
🫙 Why are your products packaged in mason jars?
We use mason jars to preserve the freshness and potency of our natural ingredients. Glass helps protect fruit- and water-based formulas from breaking down too quickly.
❄️ Why do your products need to be refrigerated?
Our products are made with real, natural ingredients and minimal preservatives. Refrigeration slows down natural decomposition and helps maintain product quality and effectiveness.
🍌 Why do natural products break down?
Because we use real fruits, herbs, and water-based ingredients, our products are alive and active. Over time, they will naturally change in color, texture, or scent—this is completely normal.
🫙 Is glass better than plastic for your products?
Yes. Glass does not absorb ingredients or release chemicals, making it ideal for preserving natural formulations. It helps maintain purity and stability.
⏳ Why does shelf life vary?
Due to the natural nature of our products, shelf life may vary depending on:
- Storage conditions
- Exposure to heat
- Frequency of use
That’s why we always recommend refrigeration and using products within the suggested timeframe.
🌿 Are your products still safe if they change slightly?
Slight changes in color or texture are normal with natural products. However, if you notice a strong odor, mold, or significant separation, discontinue use.
♻️ Can I reuse the mason jars?
Yes! Our jars are reusable and eco-friendly. You can repurpose them for storage, DIY products, or more.
🧪 SAFETY & USAGE
Are your products safe to use?
Our products are made with care using natural ingredients. However, every individual is different.
👉 We strongly recommend performing a patch test before full use.
💚 SHIPPING
How long does shipping take?
Orders are processed within 5–7 business days. Shipping times may vary depending on location.
🌿 PRODUCTS
Are your products all natural?
Yes, Buutiey Is Naturel products are crafted with natural ingredients designed to nourish and support healthy hair.
Are your products safe for all hair types?
Yes! Our products are especially beneficial for 4C, 4B, 4A, textured, and natural hair—but can be used by all hair types.
💧 POROSITY
Can I use your products for low porosity hair?
Yes! Many of our products are designed to help moisture absorb into low porosity hair without buildup.
What about high porosity hair?
Our products help retain moisture and strengthen strands, making them great for high porosity hair as well.
🌱 RESULTS
How long does it take to see results?
Results vary, but with consistent use, many customers notice improvements in moisture, softness, and manageability within a few uses.
🧴 USAGE
How often should I use the products?
This depends on your routine, but consistency is key. Most products can be used weekly or as needed.
🔁 RETURNS / EXCHANGES
Do you accept returns or exchanges?
We currently offer exchanges if there is an issue with your product upon receiving it. Please contact us within 3 days.
📩 CONTACT
How can I contact you?
You can reach us at through our website contact form.
👉 Still have questions? We’re here to help. Contact us anytime 💚
